Thumbs up to Paradox

[Silent Disapproval Robot]

Ever since I got CKII I've been having a minor issue with the music tracks stuttering.  It's never really been a big deal to me but I posted to their tech support forum anyway.  One of their guys had me go through a number of steps but in the end, we were never able to get the issue resolved.  (It seems like stuttering music is something that's common enough to be a problem they recognize but a solution eludes them.) 

They apologized and gave me a 20% off coupon for any Paradox title.  Seems like they've really learned their lesson from a few years ago and are doing their utmost to support the customer.   Hopefully we'll not see another horribly bugged early release like Naval War: Arctic Circle or Sword of the Stars II.

I think I'm going to use my coupon to pre-order Pillars of Eternity.

[Nefaro]

Cool.   O0

[FarAway Sooner]

Bugs happen, but it's nice to see a company shouldering some accountability for the severity of bugs.

[airboy]

I bought Pride of Nations from Matrix/Slitherine (boxed) and the CD holder part was broken and there was no manual.

I emailed them.  They said that the boxed version did not come with a printed manual (bummer - but consistent with the web description), and they sent me a new boxed copy with a new disk which arrived within a week.  They had very good service - and also taught me to read their web descriptions of the boxed sets more carefully.

[Boggit]

I think that is a good policy. People appreciate being treated fairly. O0