HELP - STEAM!!

bob48 · June 17, 2013, 04:37:33 PM

I had bad crash earlier, and now, when I log onto steam, all my games are gone as is my friends list. At the bottom of the screen it tells me I'm not connected - although it shows mt account name at the top of the screen.

Furthermore, I cannot launch any games even if offline mode.

Anyone had this problem before or have any idea's?

:(

Bison · June 17, 2013, 05:26:37 PM

Did you get any error messages?

I'd try the following things first.

Update the Steam Client.

Restart computer.

Exit and restart Steam.

bob48 · June 17, 2013, 05:31:42 PM

Tried all that Bison. The daft thing is, even though it shows my account name (top right) it also shows me as being 'not connected' at the bottom of the screen.

Not only does it show my library (and friends list) as empty, I cannot run any games in off-line mode.

I've sent an email to support, but they are not the most helpful bunch when it comes to sorting problems out (or so has been ny past experience of them).

Thanks anyway.

eyebiter · June 17, 2013, 05:51:06 PM

You might try participating in the Steam beta. Sometimes that forces the client software to redownload, fixing some problems. You can always opt out later.

Another possible solution is to exit steam, rename the client.blob file, then restart steam.

Bison · June 17, 2013, 05:54:14 PM

I hate to say it, but you might need to uninstall and clear all the remaining folders from your hard drive and then reinstall the client and games. I've never heard of an issue like yours before today. It honestly sounds like you have some corrupted files.

There is a way also where you delete everything out of the steam folder but the .exe and the apps folder and restart and it rebuilds all of the other data on startup.

Gusington · June 17, 2013, 06:36:44 PM

^Yeah you may need to totally uninstall and then reinstall Steam like Bison says.

Unless you can revert your computer to a previous state...say a day or two before this crash happened. Do you know how to do that?

This assumes you have Windows 7.

Staggerwing · June 17, 2013, 08:31:07 PM

Before you do a complete re install read up on how to save your games files as mentioned above. You copy them to a placeholder folder and then put them back after re installing steam.

bob48 · June 18, 2013, 12:58:08 PM

Thanks for the advice guys. I had a feeling that only a reinstall would fix it, but the thought of having to put the games back on is a pain, so I'll read up on that.

Aye, thanks Gus, I do know how to revert, and it is W7, but have a feeling that in this case, it wont fix the problem.

If I'm not on Grogs for more'n 1 day, then you will know I have thrown the PC outta the window >:(

Gusington · June 18, 2013, 01:30:06 PM

It can't hurt to try revert. There's another rhyme...

Anyway reverting could.potentially save some pain.

bob48 · June 18, 2013, 02:18:40 PM

Deleted steam and reinstalled it - still wont let me even run steam now - its totally f*cked-up.

Have sent second plea for help to them, no answer so far. I think my steam game days are over.

Needless to say, I'm a very unhappy and frustrated bunny.

undercovergeek · June 18, 2013, 04:00:40 PM

Quote from: bob48 on June 18, 2013, 02:18:40 PM
Deleted steam and reinstalled it - still wont let me even run steam now - its totally f*cked-up.

Have sent second plea for help to them, no answer so far. I think my steam game days are over.

Needless to say, I'm a very unhappy and frustrated bunny.

can you not roll back bob?

MikeGER · June 18, 2013, 05:07:27 PM

Bob ...go to the HDD drive (maybe C: ) where steam is installed with explorer, open Proprieties, select the Tools-Tab, start an error-check on that drive, reboot and windows will sort out the disk before windows get lauched
Maybe you have a bad sectore(s) or a corrupt file that belongs to steam.
The NTFS filesystem will reconstruct the bad sectore(s) information and mark it for not to be used again

Bison · June 18, 2013, 06:15:29 PM

I think your issue might very well be a hardware issue. I've never heard of the issue you're discribing.

Silent Disapproval Robot · June 19, 2013, 11:58:09 AM

Weird. Mine just brain farted on itself as well. Not as bad as Bob's though. It started yet another retardedly huge update for War of the Roses and got about 60% done when Steam locked up. Then my internet connection locked up. Then my desktop locked up and I rebooted. My War of the Roses files are still in my folder but Steam doesn't see them. No biggie really as I never play that sucky game anyway.

bob48 · June 19, 2013, 01:40:02 PM

Quote from: MikeGER on June 18, 2013, 05:07:27 PM
Bob ...go to the HDD drive (maybe C: ) where steam is installed with explorer, open Proprieties, select the Tools-Tab, start an error-check on that drive, reboot and windows will sort out the disk before windows get lauched
Maybe you have a bad sectore(s) or a corrupt file that belongs to steam.
The NTFS filesystem will reconstruct the bad sectore(s) information and mark it for not to be used again

Thanks Mike - did that and left it to run overnight and seems to have sorted out a few issues :)